Skip to content
Boudl HajjBoudl Hajj
ع

BOUDL HAJJ · SINCE 1959

A legacy of hospitality since 1959,now in the service of the Guests of Al-Rahman

A new entity in international pilgrim services — but no newcomer to hospitality.

Licensed by the Ministry of Hajj and Umrah — License No. 43

Makkah time:

Our servicesContact us
Discover the layers

01 · THE BASE

Heritage

The experience of Boudl Hotels & Resorts Group stands behind every service we offer the Guests of Al-Rahman.

  1. 1959 — Founded

    Boudl Group is founded.

  2. 1984 — Hospitality

    The Group enters the hospitality sector.

  3. 1448 AH — International pilgrims

    Boudl Company for Pilgrim Services is launched.

A grand hotel lobby filled with sunlight
A prepared hotel room in warm light
The Makkah skyline and clock tower above Al-Masjid Al-Haram

THE GROUP IN NUMBERS

The Group in numbers

  • 116Hotels (75 operating · 41 under construction)
  • 21,000Hotel keys
  • +5,500Specialized staff
  • 7Brands across a range of service levels
  • 20Countries whose Umrah pilgrims the Group has served

WHY BOUDL

Why Boudl

We commit to delivering the contracted services within the authorized scope, while verifying readiness, specifications and service levels. Our shared goal: an organized, safe and easy Hajj journey for the Guests of Al-Rahman.

  1. A hospitality legacy

    Hotel operating standards established since 1959 carry straight into our hospitality centers and unify daily service procedures.

  2. Housing backed by the Group

    The capabilities of the Group's hotel portfolio stand behind our housing options.

  3. Governance and compliance

    A clear decision owner for every decision, separation between delivery and quality verification, and traceable evidence.

  4. Technology and data

    A unified operational pilgrim record and real-time dashboards, in line with the Personal Data Protection Law.

  5. People

    Qualified staff, tested before they are assigned.

  6. Measured, documented close-out

    Indicators with owners and cadence, and real-time, daily, weekly and final reports.

LICENSE 43

Company card

Name
Boudl Company for Pilgrim Services
Brand
Boudl Hajj
License
Ministry of Hajj and Umrah — No. (43)
Parent company
Boudl Hotels & Resorts Group
Headquarters
Makkah — Al-Aziziyah district
Branches
Madinah

Licensed by the Ministry of Hajj and Umrah — License No. (43) for comprehensive services to pilgrims arriving from outside the Kingdom, issued on 16 Safar 1448 AH (30 July 2026), valid for five years until the end of the 1452 AH Hajj season and renewable.

02 · THE SECOND LEAF

Services

From arrival to departure: integrated service, disciplined operations and an owner for every outcome.

Service shown: 01 — Arrival and departure

  1. Arrival and departureWelcoming pilgrims at air and land ports and seeing them off, with organized procedures and real-time flight tracking.
  2. Housing and hospitality centersPrepared accommodation in Makkah and Madinah, run to well-established hotel hospitality standards.
  3. Catering and food safetyBalanced meals that respect pilgrims' cultures, with close control of food-safety requirements.
  4. Transport and group movementOrganized transport between cities and the holy sites, following approved movement plans and strict schedules.
  5. Holy sites servicesPreparing the camps in Mina and Arafat and the services at Muzdalifah for comfort and safety.
  6. Madinah visitOrganized visit programs to the Prophet's Mosque, including housing, transport and guidance.
  7. Nusuk cards and digital servicesIssuing and delivering Nusuk cards, and connecting services to the approved digital platforms.
  8. Pilgrim experience and supportMultilingual support channels around the clock, with fast handling of feedback.
  9. Security and safetySafety and evacuation plans and guarding, coordinated with the competent authorities at every site.
  10. Awareness and guidanceReligious and practical guidance before and during the journey, in the pilgrims' languages.
  11. Contractor managementSelecting qualified contractors, verifying their readiness and monitoring their service levels.
  12. Reporting and close-outReal-time, daily, weekly and final reports, with a documented close-out for every season.

03 · THE FIRST LEAF

The Journey

One clear path, with us beside the pilgrim at every stage.

  1. Arrival

    Welcome at the arrival port, procedures completed, and an organized transfer to housing.

    An aircraft wing above the clouds at sunset

  2. Makkah

    Prepared hospitality centers in Makkah, run to hotel standards, with daily care for each pilgrim's comfort.

    The Kaaba and the courtyard of Al-Masjid Al-Haram

  3. Mina

    Camps prepared with services and catering, and organized group movement between the holy sites.

    Mina tents — illustration

  4. Arafat

    The Day of Arafah with complete camp services and precise organization of arrival and departure.

    Jabal Al-Rahmah at Arafat with pilgrims in Ihram

  5. Muzdalifah

    An organized overnight stay and safe transport within the approved movement plans.

    Muzdalifah at dusk — illustration

  6. Madinah

    A visit to the Prophet's Mosque in an organized program including housing, transport and guidance.

    The Prophet's Mosque and the Green Dome in evening light

  7. Departure

    A gracious farewell and an on-time transfer to the departure port.

    An airliner flying across a golden sky

CONTRACTING CHANNELS

Contracting channels

Three channels we work through, within the scope authorized for each season.

  1. Hajj affairs offices

    Contracting with the authorized body through the channel approved for the season.

  2. Mission-affiliated organizers

    Flexibility in group sizes and package levels.

  3. Direct Hajj

    A direct booking path through Nusuk Hajj, once the company's eligibility is confirmed.

WHO WE WORK WITH

Who we work with

  • Hajj affairs offices

    We contract with the authorized body through the channel approved for the season, with clear scope and responsibilities.

  • Mission organizers

    Flexible packages in group size and service level, coordinated directly with our operations team.

  • Contractors and suppliers

    We work with qualified contractors, verify their readiness and monitor their service levels.

    • Catering
    • Transport
    • Housing
    • Guarding

We affirm to our partners clarity of scope and responsibility, truthful reporting, and swift resolution of any setback.

CEO MESSAGE

Leadership

Serving the Guests of Al-Rahman is an honor without equal, and a responsibility that tolerates no negligence

When Boudl Hotels & Resorts Group decided to enter the business of serving international pilgrims, the decision was not a search for expansion into a new market. It was a conviction that what the Group has built over more than six decades in hospitality finds its truest purpose in serving the guests of Al-Rahman. A pilgrim comes once in a lifetime; there is no room to postpone a mistake or to make up for a shortfall later.

Ms. Samar Ibrahim SabeqChief Executive Officer

Read the full message

05 · THE SQUARE

Let us serve the Guests of Al-Rahman together

Hajj affairs offices, organizers and contractors: we would be glad to hear from you and build a partnership with clear scope and responsibility.

Contact usBecome a partner
Gold SponsorHAJJ EXPO 2026

Boudl Hajj is Gold Sponsor of the Hajj Conference & Exhibition 2026 (6th edition)

Boudl Hajj takes part as Gold Sponsor of the sixth Hajj Conference & Exhibition, 8–11 November 2026. We invite missions, Hajj affairs offices and organizers to visit our pavilion and meet our services and team.

The exhibition opens in

The exhibition opens on 8 November 2026 at 09:00 Makkah time.

Jumada I 28 – Jumada II 1, 1448 AH8 – 11 November 2026

Announcement details

BOUDL HAJJ APP

Your journey in one app

The Boudl Hajj app is coming soon: your schedule, housing, group movements and support in your language, in the palm of your hand.

  • Coming soon toApp Store
  • Coming soon toGoogle Play
About the app

Boudl Hajj

Layer upon layer